Conditions of Use
General Terms and Conditions for the Online Shop of Herrnhuter Sterne GmbH
1. Scope of Application
1.1 For orders placed via our online shop, the following General Terms and Conditions apply exclusively. We do not accept conflicting or deviating terms and conditions of the customer. This also applies even if we do not expressly object to their inclusion.
1.2 The product range in our online shop is aimed equally at consumers and entrepreneurs, but only at end consumers. Sales of our products to commercial resellers are governed exclusively by our General Conditions of Delivery and our Selective Distribution Agreement (see also Section 2.7).
1.3 For the purposes of these General Terms and Conditions, a "consumer" is any natural person who enters into the contract for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. Conversely, an "entrepreneur" is any natural or legal person or a partnership with legal personality who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.
1.4 Contracts with the customer shall be concluded exclusively in the German or English language, depending on whether the customer places the order via the German-language or English-language page of the online shop. If the customer places an order via our German-language website, the German version of these General Terms and Conditions shall be exclusively decisive. If the order is placed via our English-language website, the English version of these General Terms and Conditions shall be exclusively decisive.
2. Conclusion of Contract
2.1 Our offers (products and prices) in the online shop are subject to change and non-binding. Our statements regarding the subject matter of the delivery or service as well as our representations of the same (e.g., drawings and illustrations) do not constitute guaranteed characteristics.
2.2 The prerequisite for placing an order in our online shop is that the customer registers by submitting the required registration data (personal data including email address) and creates a user account. For this purpose, the customer must select a username and password (access data). Registration is completed as soon as successful registration has been confirmed to the customer by email to the provided email address following verification of the registration data. The customer then has the option to place products in a shopping cart and continue shopping or proceed directly to "Checkout." If the customer chooses the latter, they will be asked for their preferred shipping method. Subsequently, they will be asked to select the payment method. Finally, the order will be displayed once more in an overview and triggered by clicking the "Buy" button.
2.3 By submitting an order via the online shop by clicking the "Buy" button, the customer submits a legally binding order. Any right the customer may have to cancel the order pursuant to Section 10 remains unaffected. Before submitting the order, the customer receives a summary of the essential product features once again and has the opportunity to review the order for incorrect details or typing errors.
2.4 We will immediately confirm receipt of the order placed via our online shop by email. Such an email does not yet constitute a binding acceptance of the order, unless acceptance is declared at the same time as confirmation of receipt.
2.5 A contract is only concluded when we accept the customer's order through an explicit declaration of acceptance or by delivering the ordered items. The declaration of acceptance shall take place no later than two days after receipt of the order.
2.6 We reserve the right to accept individual orders only against cash payment or delivery cash-on-delivery (COD). We further reserve the right to reject individual orders without giving reasons.
2.7 A contract with commercial resellers (wholesalers and retailers) is not concluded through our online shop. Delivery to these resellers takes place exclusively in accordance with our Selective Distribution Agreement and our General Conditions of Delivery. Should resellers place an order via the online shop contrary to this clause, and should we subsequently deliver products to the resellers, ownership thereof shall deemed not to have been transferred. Resellers are obligated to return the delivered products immediately.
2.8 Storage and Accessibility of the Contract Text: The contract text is accessible to the customer when placing the order and will be sent to the customer via email. With the exception of the current General Terms and Conditions, individual contract texts are no longer accessible on the online shop after the contract has been concluded.
3. Availability of Goods
3.1 If the product selected by the customer is permanently unavailable at the time of placing the order, we shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded.
3.2 If the goods specified by the customer in the order are only temporarily unavailable, we will inform the customer immediately. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract.
3.3 We are not liable in the event of impossibility of delivery or for delivery delays to the extent that these are caused by force majeure or other events unforeseeable at the time the contract was concluded for which we are not responsible. Such disruptions shall not be attributed to us even if they occur at suppliers, provided that these suppliers are not responsible for the disruption.
4. Shipping of Goods / Transfer of Risk
4.1 Unless explicitly agreed otherwise, we determine the appropriate mode of shipment and the transport company at our reasonable discretion.
4.2 If the customer is a consumer, the risk of accidental destruction, accidental damage, or accidental loss of the delivered goods passes to the customer at the moment the goods are delivered to the customer or if the customer defaults on acceptance. In all other cases, the risk passes to the customer upon delivery of the goods to the transport company.
4.3 Our delivery periods and dates may be extended appropriately in cases where the customer fails to comply with contractual obligations in a timely manner—in particular advance payments—without prejudice to our rights arising from default by the customer, provided that the production process requires this.
4.4 The occurrence of default in delivery on our part is determined in accordance with statutory regulations. If the customer is an entrepreneur, a formal reminder by the customer is required in any case.
5. Retention of Title
5.1 The delivered goods remain our property until full payment of the purchase price (including VAT and shipping costs).
5.2 Commercial resellers who are supplied as a result of an online shop order shall under no circumstances acquire ownership of our goods (Section 2.7).
5.3 In the event of breach of contract by the buyer, in particular default in payment, we are entitled to demand the return of the reserved goods, provided we have withdrawn from the contract.
6. Prices and Shipping Costs
6.1 Our prices include the applicable statutory value-added tax (VAT), but do not include shipping and packaging costs.
6.2 Shipping costs are specified in our price details in our online shop. The price including VAT and applicable shipping costs will also be displayed in the order mask before the customer submits the order.
6.3 The following packaging and shipping costs will be charged to the customer:
Shipping within the Federal Republic of Germany: Our Delivery Terms:
Prices are ex-works, excluding packaging and shipping costs, but including statutory value-added tax.
Within the Federal Republic of Germany:
Shipping is handled via parcel service with a flat packaging and shipping fee of €6.99 gross. Small parts or spare parts shipped individually will be calculated based on net weight and sent via postal service at a flat rate of €3.20 or €2.30, including statutory value-added tax. In the event of higher goods value for small parts, we reserve the right to ship via recorded delivery (drop-in registered mail) at €4.50 or €5.70 gross, depending on weight.
When ordering the storage box for I7/A7, an additional bulky goods surcharge of €9 will be charged. Due to its dimensions, it is classified as bulky goods by DHL.
Outside the Federal Republic of Germany: Figures provided in net prices, as the respective local value-added tax will be added. Shipping is carried out via postal delivery. Delivery cash-on-delivery (COD) is unfortunately not possible. Shipping costs per package for packages to the following regions are:
Austria = AT:
up to 6kg = €10.00; from >6 - 10kg = €12.00; from >10 - 17kg = €14.00; from >17 - 22kg = €16.00; from >17 - 31kg = €18.00
Switzerland = CH:
up to 6kg = €22.00; from >6 - 10kg = €24.00; from >10 - 17kg = €26.00; from >17 - 22kg = €28.00; from >17 - 31kg = €30.00
Belgium = BE, Denmark = DK, France = FR, Netherlands = NL, Poland = PL, Czech Republic = CZ, Monaco = MC, Luxembourg = LU:
up to 6kg = €17.00; from >6 - 10kg = €20.00; from >10 - 17kg = €23.00; from >17 - 22kg = €26.00; from >17 - 31kg = €31.00
Andorra = AD, Italy = IT, San Marino = SM, Liechtenstein = LI, Slovakia = SK, Slovenia = SI, Spain = ES, Hungary = HU, Vatican City = VA:
up to 6kg = €18.50; from >6 - 10kg = €22.00; from >10 - 17kg = €27.00; from >17 - 22kg = €31.00; from >17 - 31kg = €37.00
Ireland = IE, Malta = MT, Greece = GR, Portugal = PT, Croatia = HR, Estonia = EE, Lithuania = LT, Latvia = LV, Romania = RO, Bulgaria = BG, Cyprus = CY:
up to 6kg = €19.00; from >6 - 10kg = €23.00; from >10 - 17kg = €30.00; from >17 - 22kg = €35.00; from >17 - 31kg = €43.00
Albania = AL, Bosnia and Herzegovina = BA, Finland = FI, Sweden = SE, Iceland = IS, North Macedonia = MK, Republic of Montenegro = ME, Norway = NO, Serbia = XS, Ukraine = UA, Belarus = BY, Greenland = GL, Republic of Moldova = MD:
up to 6kg = €24.00; from >6 - 10kg = €27.50; from >10 - 17kg = €36.00; from >17 - 22kg = €42.00; from >17 - 31kg = €52.00
United Kingdom = GB, Algeria = DZ, Georgia = GE, Israel = IL, Lebanon = LB, Libya = LY, Morocco = MA, Russian Federation = RU, Syria = SY, Tunisia = TN, Turkey = TR, Egypt = EG:
up to 6kg = €33.00; from >6 - 10kg = €40.00; from >10 - 17kg = €55.00; from >17 - 22kg = €65.00; from >17 - 31kg = €82.00
South Africa = ZA, New Zealand = NZ, Australia = AU:
up to 6kg = €66.00; from >6 - 10kg = €89.00; from >10 - 17kg = €130.00; from >17 - 22kg = €158.00; from >17 - 31kg = €201.00
United States = US, Canada = CA, South Korea = KR, Japan = JP, Afghanistan = AF, Armenia = AM, Azerbaijan = AZ, Bahrain = BH, Brunei = BN, China (PRC) = CN, India = IN, Indonesia = ID, Iraq = IQ, Iran = IR, Kazakhstan = KZ, Qatar = QA, Kuwait = KW, Maldives = MV, Nepal = NP, Papua New Guinea = PG, Philippines = PH, Saudi Arabia = SA, Singapore = SG, Sri Lanka = LK, Thailand = TH, United Arab Emirates = AE, Angola = AO, Argentina = AR, Bahamas = BS, Barbados = BB, Belize = BZ, Bolivia = BO, Botswana = BW, Brazil = BR, Burundi = BI, Chile = CL, Costa Rica = CR, Democratic Republic of the Congo = CD, Dominican Republic = DO, Ecuador = EC, El Salvador = SV, Ivory Coast = CI, Fiji = FJ, Gabon = GA, Gambia = GM, Ghana = GH, Grenada = GD, Guatemala = GT, Guinea = GN, Haiti = HT, Honduras = HN, Jamaica = JM, Yemen = YE, Cameroon = CM, Cape Verde = CV, Kenya = KE, Colombia = CO, Comoros = KM, Republic of the Congo = CG, Cuba = CU, Lesotho = LS, Liberia = LR, Madagascar = MG, Malawi = MW, Mali = ML, Mauritania = MR, Mauritius = MU, Mozambique = MZ, Myanmar = MM, Namibia = NA, Nicaragua = NI, Niger = NE, Nigeria = NG, Pakistan = PK, Panama = PA, Paraguay = PY, Peru = PE, Rwanda = RW, Zambia = ZM, Samoa = WS, Senegal = SN, Seychelles = SC, Sierra Leone = SL, Zimbabwe = ZW, St. Lucia = LC, Sudan = SD, Suriname = SR, South Sudan = SS, Tanzania = TZ, Togo = TG, Tonga = TO, Trinidad and Tobago = TT, Chad = TD, Tuvalu = TV, Uganda = UG, Uruguay = UY, Venezuela = VE, Central African Republic = CF, Ethiopia = ET:
up to 6kg = €61.00; from >6 - 10kg = €77.00; from >10 - 17kg = €105.00; from >17 - 22kg = €127.00; from >17 - 31kg = €160.00
These prices do not include German value-added tax.
6.4 Taxes, customs duties, and other shipping fees or levies are to be borne by the customer. If an order covers more than one delivery address, shipping costs will be charged per delivery address. Cash on delivery (COD) is not available for orders with multiple delivery addresses!
7. Terms of Payment
7.1 The customer can choose from the following payment methods:
Prepayment (Bank Transfer):
Upon receipt of the order, the goods will be packed for the customer, and our invoice will be sent via email. We kindly ask the customer to wait for this email. The transfer is then to be made by the customer using the attached payment slip. The customer and/or invoice number must be specified to ensure prompt dispatch of the goods. The delivery time will be extended by the time taken until payment is received. The goods will remain reserved for the customer for 2 weeks. After this period, we reserve the right to withdraw from the sales contract and sell the goods elsewhere. Any payment received after withdrawal will be refunded to the customer.
Cash on Delivery (COD):
This payment method is only available for deliveries within Germany (for additional costs, see delivery terms).
For COD shipments that cannot be delivered through no fault of our own (refusal of acceptance, payment not possible upon delivery, etc.), we reserve the right to charge an administrative fee of €8.00.
Direct Debit:
Recommended for urgent shipments. However, this payment method is only possible if the specified bank account belongs to a credit institution in Germany. By providing their bank details, the customer authorizes us to debit the invoice amount from their account once for this specific order. Should we incur additional expenses due to insufficient funds in the account, we reserve the right to pass these costs on to the customer.
7.2 Payment by credit card is currently not yet supported.
7.3 Early payment discounts (cash discount/Skonto) are not available.
7.4 We accept no liability for cash or checks sent by mail.
7.5 Offsetting with counterclaims or the retention of payment due to such claims is only permissible if the counterclaims are undisputed or have been legally established. This does not apply to notices of defects or counterclaims arising from the same purchase agreement.
8. Warranty
8.1 We are liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB). For entrepreneurs, the warranty period for items delivered by us is 12 months.
8.2 In general, the warranty period begins upon delivery of the goods. This point in time must be proven to us by means of proof of purchase (invoice, delivery note).
8.3 An additional guarantee exists for goods delivered by us only if this was expressly stated in the order confirmation for the respective item.
8.4 Excluded from the warranty are damages attributable to natural wear and tear, improper use, or inadequate/incorrect care.
8.5 If the delivered items show obvious material or manufacturing defects, transport damage, etc., these should be reported to us immediately. Obvious transport damage should be complained about immediately to the carrier and acceptance refused. However, if the customer is a consumer, failure to make such a complaint has no consequences for their statutory claims.
8.6 In warranty cases, consultation with us should take place before returning the goods. We will gladly arrange for collection or send the customer a return label. Unfree (postage-unpaid) shipments should be avoided whenever possible!
9. Liability
9.1 Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer resulting from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty
9.2 In the event of a breach of essential contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if caused by simple negligence, unless the customer's claims for damages arise from injury to life, body, or health.
9.3 The limitations of Sections 9.1 and 9.2 also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them.
9.4 The limitations of liability resulting from Sections 9.1 and 9.2 do not apply insofar as we have fraudulently concealed a defect or assumed a guarantee for the quality of the goods. The same applies to claims of the buyer under the Product Liability Act.
10. Cancellation Policy (Right of Withdrawal)
If the customer is a consumer, they are entitled to a right of withdrawal in accordance with statutory provisions.
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the final goods.
To exercise your right of withdrawal, you must inform us:
Herrnhuter Sterne GmbH
Oderwitzer Str. 8, D-02747 Herrnhut
Email: verkauf@herrnhuter-sterne.de
Tel: (+49)35873-3640
Fax: (+49)35873-36416
by means of a clear statement in text form (e.g., a letter sent by post, fax, or email) regarding your decision to withdraw from this contract. You can also electronically fill out and submit a clear declaration on our website [shop.herrnhuter-sterne.de]. If you make use of this option, we will transmit to you a confirmation of receipt of such withdrawal without delay (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
If you exercise this right of withdrawal, you must bear the costs of returning the goods. This also applies if, at the time of withdrawal, you have not yet rendered consideration or a contractually agreed partial payment. Unfree shipments will not be accepted by us.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of
11. Data Protection
All personal data is handled with fundamental confidentiality. The data required for business processing is stored and only passed on to third parties (e.g., postal services, financial institutions) within the scope of order processing where necessary. Customer information is secured by SSL encryption!
12. Final Provisions
12.1 Contracts between the provider and customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
12.2 If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and us is Berlin.
12.3 Should individual points of the contract be legally invalid, the remaining parts of the contract shall remain binding. In place of invalid provisions, statutory regulations, if available, shall apply.
13. Consumer Dispute Resolution Act
Online dispute resolution pursuant to Art. 14 Para. 1 ODR-VO:
The European Commission provides a platform for online dispute resolution (ODR), which can be found at:
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